Make sure everyone is out of the application and that both eDrawer and EAR are not open on the server.
Download the following two files:
User name: eDrawer
Password: topaz s
Replace the files of the corresponding name with the files listed above after downloading completes.
From the location eDrawer was installed to (by default, C:\Program Files (x86)\LSSP Corporation\eDrawer), run SUA.exe from any workstation. If you're running Windows 7/8, be sure to run as administrator (right-click on the application and select Run as Administrator).
Point SUA at the appropriate fileroom and log in with an account that has admin credentials for that fileroom. When inside the program, first run backup. This backs up the database files. After that, run Reindex. Close SUA.exe and attempt to log into eDrawer.
If this does not solve the issue, open SUA.exe once more and run Data Repair. Please note that Data Repair cannot be run from the computer or server that holds the fileroom files.
If this doesn't work, please submit a support ticket by clicking on the link below:
Please note that you cannot submit a support ticket unless you have registered for and are logged in to a Zendesk account.